Business services are intangible goods that are primarily sold to businesses. These can range from basic utilities like power to higher level strategy consulting services such as mergers and acquisitions. Some examples of business services include: Computing services like cloud infrastructure platforms, telecommunications, and management services such as facilities management. Other examples include design services such as a graphics firm that produces logos, signs, publications, and web graphics for clients. Utility services such as a solar panel installer that charges commercial customers based on their energy consumption, and logistics services such as warehousing, transportation, and waste management.
These types of business services are usually delivered to companies or businesses through a subscription model. They can also be delivered to individuals through a B2C model, such as online banking or personal finance services. These business services are often considered to be part of the intangible economy, a growing sector of the global economy.
Companies can use business services to support internal processes, or they can outsource them to third parties. This allows the company to focus on its core operations while reducing overhead costs. Examples of business services are IT support, accounting, marketing, communications, and insurance. The business services industry is a diverse field, with many options for careers.
Successfully delivering and managing business services is critical for any organization. This requires a clear understanding of the needs and requirements for these Services, as well as a detailed understanding of the business context in which they operate. This is especially important when creating new Services, but can also be equally useful when upgrading existing Services. The techniques that are described in this article can help to define and design effective Business Services, ensuring that they meet customer expectations, deliver value, and provide competitive advantage.
In SL1, you can manage Business Services by using the Business Service Dashboard and defining Service Level Agreements (SLAs). To add a new service, navigate to the Business Services Dashboard, select the Add service icon, and then select a business service. The selected service will appear on the Business Services page with a green icon to indicate that it is currently active. To delete a service, navigate to the Business Services page, select the Remove service icon, and then confirm the deletion. You can also choose to make a service the default service by selecting the check box in the Edit service dialog. This will ensure that the selected service displays at the top of the list in the Business Services page. You can also configure a service to require that incidents have a specific priority in order to affect the service. To change these settings, navigate to the Business Services page and then select the Settings icon. Then, change the business service options in the Service settings dialog. The settings you configure in the Settings dialog apply to all services in the system. You can also mark a service as a favorite to have it display at the top of the list in the Business Service page.